Senior UX Writer wanted | $100 to $120 per hour

COMPANY/PUBLICATION: BANK OF AMERICA

WHAT YOU’LL DO IN THIS ROLE

You’ll write clear, concise, human-centered content for a variety of touchpoints: website pages, applications, emails, and notifications & alerts, to name a few. Being comfortable working with content management and design systems is a big plus. You’ll also:

• Make sure your content blends seamlessly across our digital products while you apply our existing style, brand and tone guidelines

• Collaborate with multi-disciplinary product designers to present compelling imagery and language that helps customers complete tasks through engaging narratives

• Create content every step of the way – from early ideation to digital delivery, including: content value propositions, content design deliverables, and final copy for comprehensive specifications, prototypes, and content management systems

• Digest content, design and business requirements quickly and use them to guide your work

• Willingly take on the challenge of writing and revising until all stakeholders are satisfied

• Work on a few projects at once, managing your time, keeping up with evolving details and meeting or managing stakeholders’ expectations

• Engage effectively with people across the bank, partnering with a diverse set of project stakeholders including product managers, engineers, and business partners

• Accept feedback from a diverse group of business, delivery, tech, accessibility and control partners while courteously defending your word choices and content approach

YOU’RE A PERSON WHO HAS (REQUIRED SKILLS)

• 5+ years of industry experience as a content designer, content strategist, UX writer or copy writer

• A record of working with cross-functional product development, content and design teams to ship customer-facing digital products

• Experience writing and shaping many different kinds of content across system, user, ecommerce and transactional experiences, including copy for apps, responsive web, and websites

• A working knowledge of the AP Style Guide and WCAG 2.1 standards with a keen eye for typos

• The ability to contribute to and follow editorial and tone standards

• A portfolio of work samples that you’re proud to share

• A solid understanding of human-centered design and rapid ideation processes (e.g., Agile, Lean UX)

• Experience using SEO guidelines as well as quantitative and qualitative data to inform and inspire content choices

• A working knowledge of common content management systems

• Proofreading or editing experience

AND YOU ARE A PERSON WHO:

• Solves problems without being asked

• Brings a strong work ethic to every project

• Resolves issues effectively and calmly

• Achieves results and manages time well

• Builds and nurtures strong relationships and fosters a diverse and inclusive environment

• Loves to learn and has an aptitude for new design and technology skills

• Demonstrates strong listening, communication and presentation skills

• Adapts quickly and positively to change

YOU’LL BE BETTER PREPARED IF YOU HAVE (DESIRED SKILLS)

• Experience collaborating through Sketch, InVision, and other common design tools

• A solid understanding of the differences between long and short-form copy (think site pages vs. mobile apps)

• General knowledge of AI and its applications

• Experience with writing and managing content for Conversational UI and Voice UI systems

• Financial services experience

• Experience with Jira, Confluence, Content Management Systems (CMS), and design systems

REQUIREMENTS

US ONLY (no exception) / Hybrid requiring 3 days/week in office

Locations:

• Boston, MA

• New York, NY

• Hopewell, NJ

• Charlotte, NC

• San Francisco, CA

Bank equipment/laptop required to stay in the US

This is a 1099 engagement.

CONTACT INFORMATION:

Original job posting: Click here

Website: https://www.bankofamerica.com/

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