Writer wanted (customer experience) | $200 per article

COMPANY/PUBLICATION: THE CX LEAD

We’re looking to build a long-term relationship with a writer experienced in customer experience. Someone with a love of writing and storytelling who is also passionate about, and experienced in, leading customer experience initiatives and teams.

We are an emerging customer experience community passionate about customer experience and the experience economy as a whole. We love talking about designing people-first experiences, design thinking, and user experience. We produce an independent blog offering practical, authentic insights that help CX professionals succeed in their work.

You’ll be pitching, researching, and writing articles on The CX Lead, a forward-thinking publication and community for leaders in CX who are passionate about developing more human-centered experiences and helping other CX professionals succeed in their careers.

You’ll be working on a per-piece contract basis offering flexibility to support your busy schedule. You could write one article per month, or one every other month, for example.

TOPICS WE COVER ARE:

• Customer journeys: mapping, empathy mapping, journey analytics
• Community building: creating branded communities to build customer loyalty
• Customer intelligence: using customer data, CX data technologies, roles & skills
• Emerging tech in CX: sentiment analysis, behavior mapping, augmented reality
• CX leadership: leading CX teams, spearheading CX initiatives in your company
• CX careers: career and job information, career stories, career advice

YOU’RE A GREAT FIT IF YOU...

• Love writing about experience topics, ranging from the philosophical to the practical side of the profession. You love sharing knowledge and want to make a name for yourself as an expert in this niche. Experience design is actually your thing. We’re looking for thought leaders (or thought leaders “to-be”) with experience in the field.
• Own your work—and want a platform to build an authentic relationship with a wide audience. We care deeply about our rapidly-growing audience and want to publish best-in-class content that they will absolutely love.

MUST-HAVES

• Professional experience in CX: CX management, digital transformation, employee experience design, patient experience design, digital experience management, service design, etc (3+years)
• English writing skills and a willingness to improve
• Adaptable voice and tone (we have a style guide to help)
• The ability to breathe life and inject humor into traditionally dry topics.

NICE TO HAVES

• Previous writing experience, either on a personal or company blog
• Experience writing SEO-friendly, long-form blog articles.

CONTRACT DETAILS

• This is not a typical “content marketing” copywriting job. Instead, we want you to become a strategic contributor to the publication, share your articles on social media, and contribute to the voice of the brand
• Article length: from 800 to 2,000+ words
• Compensation: $200 USD per article (with opportunities for more qualified writers to earn more).

BENEFITS

• You’ll be working in tandem with a friendly, multi-disciplinary team experienced in content production, digital marketing, community building, and SEO
• You have the chance to work on interesting projects and have a byline on a trustworthy, reputable blog
• Flexible workload
• Flexible schedule
• No weekends
• Ongoing & long-term work.

HOW TO APPLY

Sounds like your cup of tea? Excited to get writing, share your knowledge and build your brand?

Please use this form to apply.

Thanks in advance for your interest!

CONTACT INFORMATION:

Applications: Via the webform

Website: http://www.thecxlead.com/