Remote Writer wanted (customer success content) | $45-$75 per hour

COMPANY/PUBLICATION: BOMBBOMB

WHO WE ARE...

Connecting people in a more meaningful way is not just what BombBomb’s software delivers — it’s what drives our teams every day. Through simple, personal video, we aim to rehumanize communication. Our team is resourceful and intelligent. Competitive and collaborative. Fun-loving and tenacious. We’re close-knit and love adding new talent to the mix. If you are seeking a dynamic workplace and new challenges, we want to hear from you!

WHO WE'RE LOOKING FOR...

The Customer Success Content Writer is a contracted role. The initial term of this contract will be 6 months, and then re-evaluated.

Their mission is to create and edit quality and professional content for our knowledge base and occasionally in support of the company’s Customer Success initiatives. They’re responsible for being consistent in brand messaging, using a Human-Centered tone, and maintaining technical accuracy in their writing. They’ll partner closely with the Director of Customer Success to review and plan content needs. Doing these actions creates the guidance and support our customers need to be successful.

WHAT YOU WILL DO...

• Maintain and enhance the customer-facing knowledge base by creating new and keeping existing content current with releases, branding, and formatting.
• Execute and complete bi-weekly content Sprints assigned to you.
• Develop a consistent writing tone in-line with BombBomb’s Style Guide as observed by your supervisor.
• Gather additional resources, materials, and information such as screenshots and videos where required.
• Organize content with the appropriate designation and correct identifiers such as labels and tags.
• Document and track content creations, audits, and adjustments as determined by your supervisor.
• As requested, collaborate with CS leaders on creating new and optimizing current customer facing content within our teams. Develop content as needed.

HOW YOU'LL DO IT...

• Embody BombBomb’s core values: Relationships, Fun, Humility, Flexibility and Service
• Communication - Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including email.
• Enthusiasm - Exhibits passion and excitement over work. Has a can-do attitude.
• Intelligence - Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.
• Listening Skills - Lets others speak and seeks to understand their viewpoints
• Persuasion - Able to convince others to pursue a course of action
• Teamwork - Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
• Efficiency - Able to produce significant output with minimal wasted effort.
• Attention to Detail - Does not let important details slip through the cracks or derail a project.

OUR IDEAL CANDIDATE WILL BE OR HAVE…

• Immaculate attention to detail
• 2+ years experience in copywriting (technical writing preferred)
• Impeccable communication skills, especially written
• Demonstrated ability at following a brand guide in tone and writing
• Your unique strengths - if you don't match everything we're looking for, tell us why you'd be a great fit in your cover letter.

COMPENSATION:

This is a contracted position with the anticipation of 10 hours of work per week. The initial term of this contract will be 6 months, and then re-evaluated. The salary range for this position is $45 - $75 per hour. Final compensation for this role is determined by a variety of factors, such as a candidate's relevant work experience, skills, certifications, and geographic location.

JOB SUMMARY:

• Looking for: Content Writer
• Location: Remote
• Compensation: $45-$75 per hour

CONTACT INFORMATION:

Original job posting: Click here

Website: https://bombbomb.com/

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