Remote Knowledge Writers wanted (human resources) | $40 per hour

COMPANY/PUBLICATION: MATRSS

FULL JOB DESCRIPTION

• Pay: $40 per hour
• 6 month contract with perm potential
• Remote, must be able to work eastern time zone hours
• Bachelor's Degree in knowledge management, journalism, English, communications, or a similar discipline required.

JOB PURPOSE:

To support the Human Resources Knowledge Management function with written content of various types for the company's Knowledge Base which serves as the foundation for world class Human Resources Service Delivery.

JOB CONTEXT & MAJOR CHALLENGES:

(What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone?

The candidate’s primary responsibility is to write content broad in range to populate the company’s Human Resources (HR) Knowledge Base (KB) with thorough, clear, consistent material to empower employees with 24/7 self-service knowledge and to inform best-in-class HR Service Delivery (HRSD). The successful candidate will align to the company's HRSD model and adhere to prescribed templates, style guides and forms while thinking broadly and with curiosity about how things could be done. The job holder will direct the full lifecycle of their writing projects including topic discovery, interviewing and workshopping with subject matter experts (SMEs), drafting content, seeking approvals and publishing to ServiceNow. Topics will vary in support of all areas of HR including but not limited to operations, HRIS, benefits, compensation, mobility, employee life cycle, payroll, billing, learning & organizational effectiveness, process excellence, talent management, talent acquisition, corporate, and plant-based HR functions. The candidate must have strong business acumen and understand how to navigate a corporate environment with multiple stakeholders.

Success requires that employees understand the company’s vision and goals as well as the HRSD model and know how they can contribute. In a fast-paced, rapid-growth environment, with many initiatives under way, this role is critical to the highest quality employee experience. Must be comfortable interviewing and workshopping with SMEs and can garner key details from volumes of information to create relevant and useful content.

PRINCIPAL ACCOUNTABILITIES:

Accountability - Populate HR Knowledge Base (KB) with rich content in support of all areas of HR including but not limited to operations, HRIS, benefits, compensation, mobility, employee life cycle, payroll, billing, learning & organizational effectiveness, process excellence, talent management, talent acquisition, corporate, and plant-based HR functions.

Supporting Actions - Write and edit original content and that supplied by subject matter experts (SMEs) to adhere to prescribed templates and style guide. Reinforce HR service delivery (HRSD) model and the company's cultural tenants to every extent possible. Interview and workshop with SMEs independently. Fact check content for accuracy.

Relationships (If Applicable): The job holder will be required to build and nurture strong working relationships with the following:

• All HR employees from executive leadership to entry level
• Fellow knowledge writer(s)
• Process excellence, internal communications, HRISongoing.

SKILLS / KNOWLEDGE EXPERIENCE:

Required - Bachelor’s degree in a related discipline such as knowledge management, journalism, English, communications, or a similar discipline.

CONTACT INFORMATION:

Original job posting: Click here

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