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Card Processing Help

Added 2018-08-30 21:50:31 +0000 UTC

Hey friends! Last month Patreon moved adult pages to a UK Credit Card Processor. There were many reasons for this, but one was because many US processors don't like to risk being involved with explicit content.

Because of this however, your bank might of thought it was fraud (since it was billed in another country). Patreon is working with communicating it to the banks, but they may need you to give them the heads up as well.
Here is some information from Patreon:

If their bank suspects that the Patreon payment is fraudulent, a patron can call up their bank to confirm the payment is theirs and genuine.
If their payment failed, they can follow these steps or switch to a different payment method.
If they are seeing an international processing fee, they can switch their pledge to a different bank that doesn’t charge for international payments.
They can reach out to the Patreon support team to get account specific help.

They also add:

We’ll reach out via email to any patron who receives a “declined” payment with info on what they can do and how.
We will continue Patreon’s proactive practice of retrying payments throughout the month.